Customer Service

Welcome to T.Skies Customer Service — your one place for help with orders, shipping, returns, custom work, and caring for your turquoise and silver jewelry. Choose a topic below, or contact our team and we'll be glad to help.

Frequently Asked Questions

Answers about authenticity, our Native artists, orders, shipping, and returns.

Contact Us

Questions about an order or a piece? Reach our team directly — we're happy to help.

Shipping & Delivery

Processing times, delivery estimates, and how your order gets to you.

Shipping Protection

Coverage for orders that are lost, stolen, or damaged in transit.

Returns & Refunds

Our satisfaction guarantee and how to start a return or exchange.

Customs & Repairs

Commission a custom piece or have a treasured item repaired by our silversmiths.

Jewelry Care

Keep your turquoise and sterling silver looking their best for years to come.

Still need a hand? Send us a message and a member of the T.Skies family will get back to you.